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Customer Success & Support Lead - Hybrid NYC, Equity & PTO
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-04
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
Dormont Manufacturing Co in New York City is seeking a Customer Success & Support Manager to oversee daily customer support and success for SMB and mid-market accounts. You'll manage the support queue, ensuring timely and accurate responses while driving adoption and managing renewals.
The ideal candidate has 3-5 years in a B2B SaaS role with strong communication skills, familiarity with CRM tools like Hub Spot, and a customer-first approach. The position offers a hybrid work model and competitive benefits.
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