Customer Support Specialist

Location: Wappingers Falls

Customer Care Specialist

Healthcare Training &

Simulation | Wappingers Falls, NY | Ongoing Contract

TEKsystems is looking for a Customer Support Specialist to join our client's team on-site in Wappingers Falls, NY. Our client is a leader in healthcare training and simulation - their products help hospitals, emergency responders, and educators practice lifesaving skills before they ever face a real emergency. CPR, trauma response, maternal and newborn safety - their simulators make that training possible.

Your job is to make sure the people who depend on those

tools get exactly what they need, when they need it. If you're someone who takes pride in delivering a great customer experience and stays organized under

pressure, this role is worth a serious look.

The Schedule

+ First 90 days (training): 8:30 AM - 4:30 PM, Monday-Friday

+  35 hours per week - no nights, no weekends

What You'll Be Doing

+  Handling customer inquiries via phone and email - you're the voice of the organization to the people who rely on these products

+  Creating accurate customer quotes efficiently and professionally

+  Processing order entry and ensuring every order is accurate before it goes out

+  Running quarterly consumption reports on key product lines

+  Partnering with internal teams to resolve customer issues and keep things moving

+  Maintaining accurate records and documentation in internal systems

+  Supporting process improvements and administrative tasks as needed

What We're Looking For

+ 1+ year of customer service, customer support, or order administration experience - where you got it doesn't matter, as long as you're good at it

+  A genuine desire to help people and deliver a great experience every time

+  Strong attention to detail - accuracy matters in this role

+  Comfortable working with reports, data, and basic Excel

+  Clear, professional communication skills - written and verbal

+  Reliable, punctual, and comfortable working on-site Monday-Friday

Nice to Have

+  

Experience with order entry, quoting, or CRM systems

Why This Role

+  Ongoing contract with strong potential for extension and conversion to permanent

+  Consistent schedule - no nights, no weekends

+  Work for a mission-driven organization where what you do actually matters

+  Professional, stable office environment in Wappingers Falls

+  High visibility role with real growth potential

Job Type & Location

This is a Contract to Hire position based out of Wappingers Falls, NY.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wappingers Falls,NY.

Final date to receive applications

This position is anticipated to close on Jul 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal…