One Stop Student Services Center Advisor - SUNY Delhi

Location: Delhi

Job Description:

The One Stop Student Services Center Advisor serves as a primary point of contact for students and families, providing support related to financial aid, student accounts, and registration. This role supports students throughout their SUNY Delhi experience by delivering accurate information, proactive problem solving, and exceptional customer service within a one stop service model.

The Advisor takes a student centered, hands on approach by anticipating challenges, identifying solutions, and coordinating support across campus to remove barriers to student success. This position works closely with offices such as Admissions, Residential Life, Access and Equity, Academic Advisement and Health and Counseling Services among others, to ensure a seamless student experience.

Primary Responsibilities

One Stop Student Services (All Areas)

* Serve as a One Stop Advisor providing accurate, empathetic, and timely counseling to students and families regarding financial aid, billing, and registration through in person, phone, email, and virtual services.

* Greet and assist students and families at the front counter and provide general information about SUNY Delhi services, programs, and campus resources.

* Proactively manage a high-volume of inquires by phone, email, virtual, and in-person interactions and participate in outbound communication efforts, including phone call campaigns.

* Maintain working knowledge of campus and community resources and make appropriate referrals.

* Apply institutional, SUNY, state, and federal policies and procedures, ensuring compliance in daily operations.

* Escalate complex, sensitive, or high impact cases to functional specialists or supervisors as appropriate.

* Support student retention and persistence initiatives.

* Participate in campus programs including Open Houses, Orientation, Accepted Student Days, College Nights, and financial literacy events.

* Assist with training, workflow development, documentation, and continuous improvement efforts.

* Serve as a resource to colleagues as experience is gained.

* Perform related duties as assigned.

Financial Aid Services

* Advise prospective and current students on financial aid application processes, eligibility requirements, awarding, renewal, and disbursement of federal, state, and institutional aid.

* Review student financial aid records to identify discrepancies and eligibility concerns.

* Advise students on Satisfactory Academic Progress (SAP) standards and appeal processes when applicable.

* Provide guidance on student loan borrowing, repayment options, and default prevention.

* Route financial aid documentation appropriately for timely review and processing.

Student Accounts Services

* Counsel students on tuition and fee billing, payment options, payment plans, third party billing, and employer or agency reimbursement agreements.

* Review student account activity and assist with resolution of current and past due balances.

* Receive and process in person and mailed payments and complete end of day deposit documentation.

* Advise students on third party and self service systems, including Bank Mobile and Quik Pay platforms.

* Route student accounts documentation appropriately for timely review and processing.

Registration & Records Services

* Assist students with course registration, schedule adjustments, and registration exceptions.

* Respond to inquiries related to transcripts, degree audits, graduation requirements, and diploma replacement.

* Advise students on academic, financial, and medical withdrawal processes.

* Review and resolve registration blocks in accordance with policy.

* Collect, review, track, and route registrar related documentation.

Requirements:

Required Qualifications:

* Associate's degree from an accredited college or university.

* Minimum of two (2) years of customer service experience in a fast paced environment.

* Strong written, verbal, and organizational skills.

* Demonstrated ability to work effectively with diverse populations.

* Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).

Preferred:

* Bachelor's or Master's degree in higher education, student affairs, business, or a related…