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Head of Customer Success – Mid‑Market & SMB
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-04
Listing for:
Vendelux
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Account Manager -
Management
Account Manager
Job Description & How to Apply Below
Location: New York
A leading SaaS company based in New York seeks a Manager of Customer Success to lead and scale success programs for mid-market and SMB customers. This role involves managing a team of Customer Success Managers, driving retention and expansion metrics, and designing playbooks tailored for customer journeys. Candidates should have 5-7 years in Customer Success, preferably with experience in B2B SaaS.
The environment is fast-paced, and strong people management skills are essential.
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