Strategic Enterprise CSM — Net Retention Focus; Hybrid
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-05
Listing for:
Change.org, PBC
Full Time
position Listed on 2026-07-05
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Account Manager
Job Description & How to Apply Below
Location: New York
Change.org, PBC is seeking a Customer Success Manager to guide strategic enterprise accounts through the relationship lifecycle role involves managing onboarding, adoption, and renewals to maximize customer value and retention.
This hybrid position requires strong relationship management skills and effective communication with senior stakeholders. Applicants should have at least 3 years of experience in Customer Success or Account Management, with a proficiency in using platforms like Gainsight and Salesforce.
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