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Incident Response & Brand Risk Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-05
Listing for:
Uber
Full Time
position Listed on 2026-07-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Uber is seeking a candidate for a crucial incident management role in New York City. This position involves addressing critical incidents reported by users, providing exceptional customer support through various channels, and collaborating with partners for effective solutions. The ideal candidate should have a minimum of 2 years of experience in customer service, possess strong communication skills in English and Mandarin, and be detail-oriented.
The role requires a hybrid working arrangement of 50% in-office and remote. Candidates must also be willing to work in rotating shifts.
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