Lobby Ambassador - NYC

Overview

Salary: $24 - $25 per hour. Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Position Title:

Lobby Ambassador - NYC
Shift - M-F 8AM - 5PM
Salary: $24 - $25 per hour

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

As a Lobby Ambassador, you will establish a warm, welcome, and professional atmosphere for all clients, recruits, customers and employees. You will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit.

• Welcomes and acknowledges all guests.
• Anticipates and addresses guests' needs.
• Thanks guests with genuine appreciation.
• Assists guests in all guest service matters including concierge requests.
• Monitors and processes visitor and registration requests utilizing a centralized email inbox.
• Escorts all high touch clients to their meeting destinations.
• Promotes teamwork and quality service through daily communications and coordination with other departments.
• Develops and maintains positive working relationships with others, and supports the team to reach common goals.
• Ensures front desk work area is kept clean and in an orderly state at all times.
• Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.
• Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
• Performs other duties as assigned.

• Experience in a client service / reception position.
• Computer skills including MS Office products including Word, Excel, PowerPoint, and Outlook.
• Ability to stand/walk for extended periods of time.
• Some college is preferred.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  or copy/paste the link below for paid time off benefits information.

Req