Financial Aid Call Representative

Financial Aid Call Representative (Temporary)

Location:

New York, NY (Urban Campus Environment)

Duration:
June 15, 2026 – September 11, 2026 (Summer Term)

Position Type:
Full-Time Temporary Contract

Schedule:

Monday – Friday, 9:45 AM – 4:15 PM (32.5 hours/week | 5.5 paid hours per day with a 1-hour unpaid lunch)

Pay Range: $28.00 – $32.00 / hour

We are seeking professional, articulate, and customer-focused Financial Aid Call Representatives to provide high-volume phone coverage for a premier institutional Financial Aid Office during the peak summer enrollment cycle. In this role, you will act as a vital first point of contact for students and parents, guiding them through financial aid processes, resolving system navigation issues, and ensuring compliance with federal privacy guidelines.

This is an exceptional opportunity for individuals with higher education experience or strong call center backgrounds to support families during a critical academic milestone.
Comprehensive training on internal ticketing systems and federal compliance will be provided.

• Inquiry & Ticket Management: Respond professionally to incoming student and parent phone inquiries regarding financial assistance. Document and leave meticulous, highly detailed comments within the enterprise ticketing portal after every call.
• System & Portal Navigation: Assist families in navigating the student portal interface to identify outstanding "To-Do" list items, holds, or documentation requirements impacting financial aid packages and disbursements.
• Federal Aid Support: Guide users through the federal student aid website (student aid.gov) to successfully locate resources and apply for federal financial aid programs.
• Cross-Departmental Coordination: Act as a liaison to help families navigate dependencies between the Financial Aid Office and other administrative units, ensuring callers receive an accurate, streamlined response to their inquiries.
• Compliance & Security: Follow strict FERPA (Family Educational Rights and Privacy Act) guidelines to safeguard sensitive student information. Exercise strong judgment to identify when a complex inquiry needs to be escalated to a specialized Financial Aid Counselor.
• Operational Excellence: Maintain reliable, regular, and timely attendance. Partner constructively with call center supervisors and managers, responding professionally to feedback to maintain high service quality.

• Experience: Prior experience working in a high-volume call center, customer service center, or higher education administrative environment is highly preferred.
• Technical Agility: Quick learner capable of mastering internal student information systems, CRM portals, and federal application sites.
• Communication
  
  Skills:
  
  Outstanding verbal and written communication skills, with the ability to convey complex procedural rules in an empathetic, user-friendly manner.
• Soft Skills: Exceptional active listening, professionalism, emotional intelligence, and the flexibility to maintain a positive attitude under high-volume parameters.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay