Receptionist - PD

Position: Receptionist - PD7.5
Location: East Lancaster

Shift: Monday & Wednesday, 4:00pm - 7:00pm, and Saturday, 1:30pm - 7:00pm.

Employees are an important part of life at The Green Fields! Not only do they help our residents to achieve their goals, but they also help them to maintain an optimal quality of life. We're looking for caring, compassionate employees to join our team and to help us fulfill our mission to deliver the area's BEST senior care!

Position Summary:

The Receptionist serves as the first point of contact for residents, families, visitors, and staff at the assisted living community. This role is responsible for creating a welcoming environment, managing front desk operations, and providing administrative support to ensure smooth daily operations. The Receptionist handles phone calls, schedules appointments, assists with resident inquiries, and maintains confidentiality while delivering exceptional customer service.

We strive to be an employer of choice:

Competitive wages, pay based on experience, shift differential

Paid Weekly Referral Bonus Plan & other types of Incentives Paid Holidays, Vacation, Sick Time, based on FT/PT status

Tuition Reimbursement Medical, Dental, Vision, Life Insurance, 401K with employer match

Premier Third Party Child Daycare Onsite Free Access to Employee Wellness Center/Gym Uniform Allowance Free Parking Eligibility for certain benefits aligns with employment status

Key Responsibilities:

Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.

Operate telephone system as required.

Answer telephone; determine nature of call and direct caller to appropriate individual or department.

Receive requests from within the community and locate personnel or provide appropriate information as required.

Receive inquiries and release information in accordance with established policies and procedures.

Maintain a current file/listing of residents by name and apartment number, emergency contact(s), on call personnel, departmental extensions, key personnel, event listings, transportation schedules, etc.

Greet visitors and guests warmly. Direct to appropriate location or supply accurate and appropriate information.

Provide directions/information to visitors, guests, residents, sales representatives, etc.

Monitor guests through sign in/out log. Authorize access only to appropriate individuals.

Identify guests by calling the resident before access is given to community. Identify caller by name to resident before access.

Ensure that visitors abide by established policy and procedures and refuse admission to persons as directed.

Report suspicious person(s)/information to Maintenance Supervisor/Executive Director immediately.

Assist with administrative duties as directed (typing, filing, posting accounts, etc.)Demonstrate effective phone skills.

Update PDS C/M/TProper walkie-talkie etiquette

Handles complaints from customers in a professional manner.

Maintains petty cash (lunch/stamp $)Receive, sort, and distribute packages as directed.

Operate copier, office equipment, etc. as directed.

Assist department heads as directed.

Others as deemed necessary and appropriate or as may be directed.

Always adheres to dress code policy.

Always adheres to time and attendance policy.

Practices safe work habits and follows all safety procedures of the facility.

Assures the safety, security, and wellbeing of our residents.

One year’s experience in a clerical position required or successfully completed secretarial training.

High School diploma (GED) required

Other Requirements:

Must be able to read, write, speak, and understand the English language.

Must possess the ability to make independent decisions when circumstances warrant such action.

Must possess the ability to deal tactfully with staff, residents, family members visitors, government agencies/staff, and the public.

Must be knowledgeable of practices and procedures, as well as laws, regulations, and guidelines that pertain to long-term care.

Must possess the ability to plan, organize, develop, implement, and interpret department programs, goals, objectives, policies, and procedures, etc., that are necessary for providing quality care.

Must have…