Operations Associate

At 360 Smarter Administration, we’re tackling one of the most pressing challenges in the U.S. today: the inefficiencies and inequities within our healthcare system. From disjointed electronic health records to preventable ER visits that cost billions, the system is overdue for change — and we’re building the solutions to fix it.

As a Operations Associate, you will play a central role in supporting our customers and strengthening long-term client partnerships. You’ll be the primary point of contact for assigned accounts, responsible for delivering exceptional service, solving problems, and driving client satisfaction, retention, and growth. This is a role for someone who thrives on building trust, staying organized, and making customers feel truly supported and appreciated.

• Serve as the primary contact for assigned customers, providing prompt, professional, and reliable support.
• Respond to inquiries via phone, email, or chat, delivering accurate information on products, services, and policies.
• Troubleshoot and resolve customer issues, service concerns, and account challenges with a solutions-oriented mindset.
• Manage account processes, including implementations, new hires, and terminations.
• Maintain detailed, up-to-date documentation of all customer interactions in CRM systems.
• Build strong, long-term relationships that support client satisfaction and retention.
• Understand customer goals and recommend services or solutions that deliver meaningful value.
• Monitor account health, identify potential risks, and proactively address concerns before escalations occur.
• Collaborate with internal teams - sales, operations, billing, and support to ensure seamless service delivery.
• Prepare and present account updates, reporting, and recommendations as needed.
• Meet key performance metrics related to satisfaction, response times, retention, and account growth.
• Work with vendor partners as needed.

• Associate or bachelor’s degree preferred.
• Strong verbal and written communication skills, with excellent active-listening abilities.
• Proven problem-solving and conflict-resolution strengths.
• Ability to manage multiple accounts, tasks, timelines, and priorities simultaneously.
• Highly organized with strong time-management skills.
• Professional, patient, and deeply customer-centric approach.
• 2-5 years of experience in customer service, account management, or a related field preferred.
• Proficiency in various software programs including Office 365 products, with strong excel skills, SharePoint, CRM software programs, Adobe Acrobat and Smart Sheet.
• Must be able to work in the United States.
• Must be able to work some evenings.

• Benefits to include Health, Dental, Vision, Disability and 401K with matching.
• In-person, collaborative startup culture at our NYC headquarters at 1500 Broadway.
• The opportunity to work on challenges that impact millions of people and billions in wasted healthcare spending.
• Significant growth opportunities as we scale.

Send your resume and a brief introduction of your relevant experience to ddb with the subject line:
Operations Associate - NYC.