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US Consumer Cards CS Leader — AI-Driven Service Excellence
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-08
Listing for:
Citibank (Switzerland) AG
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Citibank (Switzerland) AG is seeking a Head of US Consumer Cards Customer Service in New York to lead the customer service operations across multiple channels. The role entails delivering exceptional customer experiences while driving operational excellence and financial performance.
The ideal candidate should have over 15 years of experience in the financial services sector, along with proven leadership skills. Responsibilities include strategy execution, financial oversight, and fostering an inclusive culture.
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