Customer Service Clerk Job Greenvale New York USA,Customer Service/HelpDesk

Location: Greenvale

Join the best gourmet food destination in town! Uncle Giuseppe’s Marketplace is known for its exceptional products, authentic Italian specialties, and warm, family-oriented atmosphere. We’re looking for a friendly, dependable Customer Service Clerk to join our team at our gourmet store! If you take pride in helping others and thrive in a fast-paced, customer-focused environment, we’d love to meet you!

Position Summary

Our Customer Service Clerks are the face of Uncle Giuseppe’s Marketplace! They provide outstanding assistance to our guests by answering questions, resolving issues, and offering helpful recommendations about our products and services. This role is perfect for someone who enjoys creating positive customer experiences and working as part of a dedicated, energetic team.

Responsibilities

Assist customers at the service desk with questions, concerns, and product inquiries

Open and maintain customer loyalty accounts by accurately recording account information

Resolve product or service issues by clarifying concerns, identifying solutions, and ensuring timely resolution

Process customer refunds and exchanges in accordance with store policies

Answer incoming calls and assist customers with account or product-related inquiries

Build trusted relationships through open, friendly, and professional communication

Handle customer complaints with empathy and efficiency, providing follow-up when necessary

Follow all communication procedures, guidelines, and store policies

Greet customers warmly and ensure each guest leaves satisfied

Process payment transactions and assist with various front-end duties

Perform additional tasks and responsibilities as assigned by management

Requirements

High School Diploma or equivalent

Minimum of one (1) year of experience in a retail or customer service environment

Excellent communication and problem-solving skills

Familiarity with CRM systems and customer service practices

Strong multitasking ability with a positive, adaptable attitude

Must be able to read, write, and communicate effectively in English

Why You’ll Love Working Here

Uncle Giuseppe’s offers a welcoming and supportive workplace where employees feel like family. We’re proud to offer a comprehensive benefits package including:

Medical, Dental, and Vision Coverage

401(k) Retirement Plan

50% off lunch and 25% off in-store shopping

Opportunities for growth and advancement

Come join our family and be part of a team that’s passionate about food, service, and community!#J-18808-Ljbffr