Concierge - Armonk, NY

Concierge 4 / Workplace Ambassador - Armonk

This contract Concierge 4 / Workplace Ambassador role is a client-facing position focused on delivering an exceptional, hospitality-driven workplace experience. You act as the primary point of contact for employees and guests, coordinating services, managing requests, and ensuring a seamless, high-touch environment across the facility. The role blends concierge, front desk, and experience services responsibilities, requiring strong communication skills, a professional demeanor, and a passion for customer service.

Responsibilities

• Serve as the primary point of contact for all employee inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services.
• Act as the main contact for client requests, ensuring thorough follow-up and proper handoff of work to internal teams with timely status updates.
• Deliver Ambassador and concierge services in full compliance with service level agreements, standard processes, professional brand standards, and all applicable local laws and regulations.
• Conduct routine walkthroughs and lobby inspections to assess service delivery, verify compliance with service level agreements, and identify opportunities for improvement.
• Manage ticket creation, tracking, and resolution in the computerized maintenance management system (CMMS), ensuring accurate documentation and timely closure of service requests.
• Support data collection, analysis, and reporting activities to maintain alignment with client goals and objectives.
• Work collaboratively with the broader account team to deliver integrated Experience Services across business lines, including Facility Management, Engineering, and Projects.
• Coordinate with third-party vendors and service partners to maximize service quality and efficiency, continually improving performance and striving to exceed client expectations.
• Provide front desk and receptionist-style support, including greeting and directing visitors, handling inquiries, and offering white-glove service to employees and guests.
• Assist with scheduling and coordination of meetings and events, ensuring logistics are managed smoothly and professionally.
• Perform administrative support tasks such as data entry, badge and access support, and general administrative assistance related to workplace services.
• Maintain a professional, welcoming presence in the lobby and common areas, reinforcing a hospitality-focused workplace environment.

Essential Skills

• High school diploma or equivalent.
• Minimum 2–5 years of experience in customer service, hospitality, facilities management, front desk, or a related client-facing role.
• Demonstrated front desk or concierge experience, including receptionist-style customer service and client-facing interactions.
• Experience with scheduling meetings and events and coordinating related logistics.
• Ability to perform lobby inspections and walk the facility to monitor service delivery and appearance.
• Excellent interpersonal and communication skills, with the ability to engage professionally with employees, guests, vendors, and service partners at all levels.
• Strong problem-solving abilities with a proactive approach to identifying and resolving issues.
• Proven ability to manage multiple priorities simultaneously while maintaining attention to detail and high service quality.
• Proficiency in Microsoft Office Suite.
• Ability to learn and effectively use computerized maintenance management systems (CMMS) for ticket and work order management.
• Professional demeanor and strong customer service orientation, with a genuine passion for hospitality and creating positive workplace experiences.

Additional Skills & Qualifications

• Associate's or Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.
• Previous experience in a corporate workplace environment or integrated facility management setting.
• Familiarity with service level agreements (SLAs) and performance metrics in facilities or hospitality operations.
• Experience using CMMS platforms for work order management and tracking.
• Knowledge of vendor management and coordination with third-party service providers.
• Exper…