Workplace Coordinator- Armonk, NY

Location: Armonk

Job Title:

Concierge 4 / Workplace Ambassador - Armonk

Job Description

This contract Concierge 4 / Workplace Ambassador role is a client-facing position focused on delivering an exceptional, hospitality-driven workplace experience. You act as the primary point of contact for employees and guests, coordinating services, managing requests, and ensuring a seamless, high-touch environment across the facility. The role blends concierge, front desk, and experience services responsibilities, requiring strong communication skills, a professional demeanor, and a passion for customer service.

Responsibilities

+ Serve as the primary point of contact for all employee inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services.

+ Act as the main contact for client requests, ensuring thorough follow-up and proper handoff of work to internal teams with timely status updates.

+ Deliver Ambassador and concierge services in full compliance with service level agreements, standard processes, professional brand standards, and all applicable local laws and regulations.

+ Conduct routine walkthroughs and lobby inspections to assess service delivery, verify compliance with service level agreements, and identify opportunities for improvement.

+ Manage ticket creation, tracking, and resolution in the computerized maintenance management system (CMMS), ensuring accurate documentation and timely closure of service requests.

+ Support data collection, analysis, and reporting activities to maintain alignment with client goals and objectives.

+ Work collaboratively with the broader account team to deliver integrated Experience Services across business lines, including Facility Management, Engineering, and Projects.

+ Coordinate with third-party vendors and service partners to maximize service quality and efficiency, continually improving performance and striving to exceed client expectations.

+ Provide front desk and receptionist-style support, including greeting and directing visitors, handling inquiries, and offering white-glove service to employees and guests.

+ Assist with scheduling and coordination of meetings and events, ensuring logistics are managed smoothly and professionally.

+ Perform administrative support tasks such as data entry, badge and access support, and general administrative assistance related to workplace services.

+ Maintain a professional, welcoming presence in the lobby and common areas, reinforcing a hospitality-focused workplace environment.

Essential Skills

+ High school diploma or equivalent.

+ Minimum 2-5 years of experience in customer service, hospitality, facilities management, front desk, or a related client-facing role.

+ Demonstrated front desk or concierge experience, including receptionist-style customer service and client-facing interactions.

+

Experience with scheduling meetings and events and coordinating related logistics.

+ Ability to perform lobby inspections and walk the facility to monitor service delivery and appearance.

+ Excellent interpersonal and communication skills, with the ability to engage professionally with employees, guests, vendors, and service partners at all levels.

+ Strong problem-solving abilities with a proactive approach to identifying and resolving issues.

+ Proven ability to manage multiple priorities simultaneously while maintaining attention to detail and high service quality.

+ Proficiency in Microsoft Office Suite.

+ Ability to learn and effectively use computerized maintenance management systems (CMMS) for ticket and work order management.

+ Professional demeanor and strong customer service orientation, with a genuine passion for hospitality and creating positive workplace experiences.

Additional

Skills & Qualifications

+ Associate's or Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.

+ Previous experience in a corporate workplace environment or integrated facility management setting.

+ Familiarity with service level agreements (SLAs) and performance metrics in facilities or hospitality operations.

+ Experience using CMMS platforms for work order management and tracking.

+ Knowledge of vendor management and coordination with third-party service providers.

+ Experience in administrative support, including data entry and administrative assistance.

+ Experience in handling badges and access control in a corporate or hospitality environment.

+ Demonstrated ability to provide white-glove, high-touch service in a client-facing role.

+ Customer service oriented mindset with a focus on building positive relationships and enhancing the client experience.

Work Environment

This is a contract position based onsite in Armonk, with free parking available for employees. The standard shift runs Monday through Friday from 8:15 a.m. to 5:15 p.m., with flexibility and potential adjustments as needed. The role operates in a professional corporate environment that emphasizes hospitality, high-touch service, and close…