Customer Support Agent Onsite

Benefits

• Competitive salary
• Flexible schedule
• Training & development

Location:

Manhattan, New York, NY Job Type: Contract Pay:
Competitive Availability:
Immediate openings | Multiple positions Training:
Paid onsite training provided

About the Role Technology& is looking for motivated Customer Support Agents to join our growing team. You'll be the front line for customers reaching out via phone, email, and chat - helping resolve service questions, share information, and deliver a great overall experience.

• Handle inbound customer contacts across phone, email, and chat with professionalism and care
• Guide customers through service-related questions and operational information
• Log and track all interactions accurately in our ticketing system
• Use approved scripts and workflows to ensure consistent, quality support
• Escalate more complex cases to supervisors or specialized teams as needed
• Keep thorough, accurate documentation of each customer interaction
• Help create a smooth, positive experience for every customer you assist

• Strong communicator with a genuine customer-first mindset
• Patient, calm, and professional demeanor, even in challenging situations
• Active listener with empathy and a positive tone
• Organized and detail-oriented, able to manage time effectively
• Comfortable working in Microsoft Word, Excel, and Power Point

• Previous customer service experience
• Familiarity with CRM or ITSM platforms
• Call center background, especially handling ticket queues in public-service environments

Equal Opportunity Employer Technology& is committed to building a diverse, inclusive workplace and provides equal employment opportunity to all qualified applicants regardless of race, religion, gender, sexual orientation, age, disability, national origin, or other protected status.