Residential Concierge – Pine

We are seeking a friendly and professional Concierge to join our team at a luxury residential building in Brooklyn. This position is part of a union-represented team and offers the opportunity to provide exceptional service in a premier residential environment. The ideal candidate will serve as a welcoming first point of contact for residents and guests while helping maintain a safe, secure, and inviting community.

Welcome residents, guests, and vendors with a warm, professional, and service-oriented approach.

• Monitor lobby activity, notify residents of arriving guests and deliveries, and help maintain a secure building environment.
• Manage building access, visitor and contractor logs, security monitors, and keys as needed.
• Assist residents with packages, deliveries, service requests, directions, and general building information.
• Provide helpful recommendations for local dining, entertainment, transportation, and services.
• Receive maintenance requests and coordinate with the maintenance team when necessary.
• Answer incoming calls professionally and provide clear directions or building instructions.
• Maintain a clean, organized, and welcoming lobby, entrance, work area, and shared spaces.
• Respond to emergencies in accordance with established building procedures.
• Support management with resident requests and daily building operations.

• High school diploma or equivalent required; additional education or training in hospitality or a related field is a plus.
• Previous concierge, front desk, hospitality, or customer service experience preferred.
• Excellent communication, interpersonal, and customer service skills.
• Strong problem-solving abilities with the ability to remain calm and professional under pressure.
• Basic knowledge of security protocols and emergency procedures.
• Proficiency with computers, including word processing, calendar management, Building Link/Manage Co, and Key Link systems.
• Must be well-groomed, dependable, and maintain a positive, professional attitude.
• Ability to stand for extended periods and lift packages as needed.
• Must be available to work flexible hours, including weekends and holidays.