Member Services Rep - Bronx, NY - Bengali Speaking

Job Summary

Responsible for receiving and handling incoming calls on the general 1‑800 numbers and providing first call resolution for members and callers. Directs calls as necessary and/or takes detailed messages if unable to complete the caller’s request. Provides excellent customer service to all callers/customers and supplies requested information as needed.

• Answer and handle phone calls and perform warm transfers only as needed.
• Assist members with finding providers and setting up appointments.
• Demonstrate knowledge of eligibility and benefits for all plans.
• Provide information to callers about our plans.
• Write notes for all incoming calls in Case Trakker and capture care management notes during member calls; collaborate closely with the care management team to support member needs.
• Complete grievance and incident reports.
• Assist members with calling DME vendors, pharmacies, doctors, and other providers as needed to coordinate services.
• Perform any other job‑related duties as requested.

• High School or GED required.
• Associate’s or Bachelor’s degree preferred.
• One (1) year of prior call‑center experience preferred.
• Previous experience working in a healthcare setting preferred.

• Fluency (speaking, reading, and writing) in multiple languages as determined by business needs is required.
• Experience working in a fast‑paced environment.
• Exceptional customer service skills, excellent communication, strong attention to detail, and a good work ethic.
• Proficiency working with computers is necessary.

None

General office environment; may be required to sit or stand for extended periods of time. Travel is not typically required.

$41,200.00 - $66,000.00. Care Source takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

We are highly invested in every employee’s total well‑being and offer a substantial and comprehensive total rewards package.

Care Source is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.