Hybrid Customer Loyalty & Resolution Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-13
Listing for:
Upfluence
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Upfluence is seeking an Account Manager focused on customer retention and resolution. You will identify at-risk customers, negotiate renewal terms, and advocate for both customers and the company to ensure long-term satisfaction and retention.
Key responsibilities include proactively retaining customers, addressing terminations, and implementing strategies to reduce escalations while collaborating with sales, support, and product teams to improve the customer experience across departments.
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