Manager of Customer & Community

We are looking for a highly entrepreneurial and customer-obsessed Customer & Community Growth Manager to build and scale the engagement engine behind Nitra’s customer ecosystem.

• This role sits at the intersection of Marketing, Customer Success, Product, Partnerships, and Revenue, and will be responsible for increasing customer engagement, advocacy, adoption, and expansion across Nitra’s fintech, marketplace, and AI software products
• As we continue to scale through Series B, we’re building more than software—we’re creating the largest community of independent healthcare practice owners in the country
• You’ll be responsible for launching customer communities, developing advocacy programs, leading customer communications, and creating educational content that strengthens relationships while driving measurable business growth
• Build and scale customer communities across Nitra’s healthcare customer base through specialty-specific (Dermatology, Ophthalmology, Dental, etc.) and role-specific communities for physicians, office managers, and practice administrators
• Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events that strengthen relationships with Nitra customers
• Develop customer growth initiatives that increase adoption and cross-product usage across Nitra’s fintech, marketplace, and AI software offerings
• Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs
• Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding initiatives
• Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights
• Build and manage Customer Advisory Boards and Physician Councils to strengthen relationships, gather product feedback, and influence future product strategy
• Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales to deliver exceptional customer experiences across the full customer lifecycle
• Measure customer engagement and optimize programs based on data, continuously improving participation, advocacy, product adoption, and expansion
• Analyze customer behavior and develop scalable engagement strategies that increase retention, referrals, customer satisfaction, and revenue growth

• Comprehensive health, vision, and dental insurance options
• Equality – everyone at Nitra is an owner, when the company wins, you win
• Flexible vacation policy
• Retirement benefits (401K match)

The ideal candidate is a builder who thrives in high‑growth startups and enjoys creating programs from scratch. You’ll be equally comfortable speaking with physicians, practice administrators, executives, and cross‑functional stakeholders while turning customer engagement into increased product adoption, higher spend, stronger retention, and long‑term loyalty.

• Experience in healthcare, fintech, SaaS, marketplaces, or vertical software is a strong plus
• Exceptional communication, relationship‑building, and executive presence with the ability to influence customers and internal stakeholders without direct authority
• Strong analytical mindset with experience measuring customer engagement and business outcomes
• Experience working in VC‑backed Series B‑D technology companies is strongly preferred
• Excellent project management and cross‑functional collaboration skills with the ability to execute multiple initiatives simultaneously
• Experience supporting SMB and mid‑market customers
• Comfortable operating in ambiguity and moving quickly from idea to execution
• Experience building customer communities, advocacy programs, or engagement initiatives from the ground up
• 5+ years of experience in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar customer‑facing roles
• Strong understanding of customer lifecycle marketing, customer engagement, retention, and expansion strategies