Sheen Center – Front Desk Coordinator

The Sheen Center Front Desk Coordinator is the face of the Sheen Center, providing optimal customer service to our guests, ensuring our space is a welcoming and inclusive environment for all who enter it, managing studio rental inquiries in a timely manner, and contributing meaningfully to revenue goals. This role must be a savvy communicator with a strong attention to detail and experience in both customer service and revenue raising, with availability 8:30am - 4:30 pm Monday through Friday.

Reports to: Patron Services Manager

Work Location: 18 Bleecker Street, New York, NY 10012

• Act as the first point of contact for visitors, studio renters, and patrons, ensuring the smooth daily operations, including safety, of a busy performing arts venue in No
  
  Ho.
• Provide exceptional customer service to all visitors, answering questions as they come up with low levels of oversight.
• Oversee lobby, studio, and gallery readiness, preparing and tidying spaces for use throughout the day, in support of the facilities and production team.
• Manage scheduling on-call front of house staff in partnership with the Patron Services Manager.
• Maintain accurate records in our CRM systems.
• Work with the Managing Director, Patron Services Manager, and Director of Programming to perform administrative tasks pertaining to our space usage and box office management.
• Interface with delivery people and facilities vendors in support of smooth and safe venue operations.
• Maintain an environment that is safe and accessible for all patrons.

• Process ticket and merchandise orders, execute ticket exchanges, etc. on the phone, online, and in person via Cue Box, our ticketing system.
• Work collaboratively with our Patron Services Manager to process and prepare tickets for third-party orders, group sales, etc.
• May be called upon to serve as a House Manager for events during shifts.

• Serve as the first point of contact for all studio renters.
• Manage studio rental and event communications under the supervision of our Patron Services Manager and Director of Programming.
• Manage our presence on rental platforms, ensuring prompt replies to all inquiries, and programming, in partnership with the Director of Programming, of studio rentals based on our content guidelines and revenue goals.

• 1+ year in a customer service role.
• Front of House performing arts center experience, including box office operations and house management.
• Strong attention to detail and ability to follow procedures exactly.
• Professional and courteous written and verbal communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Familiarity with Airtable, rental platforms, ticketing software, and email platforms (training provided).
• Fireguard 03 (can be obtained)
• Basic cash-handling and check-processing skills.
• Commitment to maintaining a clean, organized, safe, and welcoming facility.
• Comfort communicating with patrons the Sheen Center’s mission, history, and programming upon request.
• Ability to work with frequent walking and light lifting (chairs, tables, etc.).

Compensation range: $21.00 - $24.00 per hour.

This position is considered full-time, non-exempt, and eligible for overtime.