Customer Solutions Specialist

Location: Blauvelt

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support - it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

Scope of Position This highly customer-focused individual provides cross-functional collaboration to deliver effective solutions and enhance the overall customer experience through timely, efficient support.

This position does not have any supervisory responsibilities.

This position reports to the Customer Solutions Manager. This role is onsite and is based in Blauvelt, NY.Primary

Job Duties and Responsibilities Customer Relations – Confers with appropriate personnel and responds to customer inquiries and complaints.

Function as a liaison between Customer Solutions and Sustaining Engineering/Reliability Department on parts issues that are affecting the rep network.

Troubleshoot parts questions concerning products.

Support Technical Services Department as required.

Support metric-driven efficiency and continuous improvement initiatives.

Process Warranty forms/FYSP.Support vertical customers.

Support analytical report creation of warranty trends.

Participate in ongoing development trainings both onsite and external.

Special projects to be assigned as necessary.

Provides continuous improvement ideas, maintains 5S program, submits quick Kaizens and safety observations monthly.

Assume responsibility for other projects and duties as assigned by the Customer Solutions Manager or Company management.

Demonstrates behaviors directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Travel Requirements: 5%

Required Qualifications High school diploma or equivalent required.
3 years’ experience in Customer Service.

Strong customer service focus with commitment of delivering a positive customer experience.

Well-developed organizational and time management skills.

Effective communication and people skills with the ability to interact effectively with internal and external stakeholders.

Ability to multi-task and manage competing priorities in a fast-paced environment.

Proficient in Microsoft Office applications.

Working knowledge of PC operating systems and standard business software.

Initiative-taking with minimal supervision, demonstrates a positive, proactive work ethic.

Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.

Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.

Preferred Qualifications 3 years’ experience of Customer Service experience, preferably in a manufacturing environment.

Strong analytical and technical skills.

Demonstrated experience working cross-functionally and participating in a team-based or special project initiatives.

General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

Punctuality and dependability.

Ability to be flexible and adapt to changing work priorities and stressful conditions.

Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

Maintain productive and collaborative relationships with other Watts employees.

Adherence to Watts’ seven cultural beliefs:
Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office…