Consumer Services Coordinator
Listed on 2026-07-17
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Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Posting
Title:
Consumer Services Coordinator
Company: Fisher-Price, Inc.
Location: East Aurora, New York
Pay Range: USD $20 and $24 Hourly
The pay range is indicative of projected hiring range; base pay will be determined based on a candidate's work location, skills and experience.
Key Responsibilities- Respond to Tier 1 agent escalated contacts from our third party. Work with the consumer to resolve the contact in a timely fashion based on service guidelines.
- Respond to Tier 1 agent inquiries. Ensure agents have knowledge needed to respond appropriately to consumers.
- Respond to worldwide safety related contacts, including those on social media.
- Work with QA team to review quality of Tier 1 consumer calls and provide feedback to agents as needed.
- Ensure orders are processed in a timely manner and follow up with consumers as needed on issues.
- Associate's degree in business or related field.
- Experience in customer support role;
Call Center experience is preferred. - Strong attention to detail and able to identify trends.
- Must be able to work independently and take initiative to achieve quality performance goals.
- Strong written and verbal communication skills.
- Strong PC proficiency including Microsoft Office Word, PowerPoint, Excel, Salesforce (asset).
- Demonstrated growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
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