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Customer Experience & Lead — In-Office NYC
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-18
Listing for:
Better Tomorrow Ventures
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Technical Support -
IT/Tech
Technical Support
Job Description & How to Apply Below
Location: New York
Basis is deployed with the top accounting firms in the country, and our customer base is growing quickly. We are seeking a frontline support specialist who will be the first voice customers hear, connect back to the product team, and partner with Deployed Intelligence for escalations.
You will triage tickets, build a knowledge base, and drive customer satisfaction as Basis scales. You’ll develop deep product expertise to resolve issues fast and help customers realize value from Basis agents on
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