Customer Service Representative - Jacksonville, Fla

Customer Service Representative - Jacksonville, Fla

Location:

Jacksonville, Florida, United States

Job Type: Hybrid

Posted:
Jul. 13, 2026

Anticipated Posting Close Date:
Jul 20, 2026

The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

We

Offer:

• Competitive rates start at $20.05 per hour
• Day 1 health benefits
• State‑of‑the‑art facility
• Flexible work strategies
• Collaborative team environment
• 401(k) match
• Tuition reimbursement

Responsibilities:

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge of specific Citi products and services
• Analyze and identify potential risks and provide solutions that meet client needs
• Complete assigned tasks accurately and efficiently
• Solve disputes and retain clients, minimizing operating loss, through adherence to established rules and regulations
• Provide an exceptional client experience measured by specific metrics
• Appropriately assess risk in business decisions, ensuring compliance with laws, rules, and corporate policy, and reporting control issues transparently

Qualifications:

• 1–3 years of related work experience
• Proficiency in Microsoft Office and Windows operating systems
• Experience solving customer service inquiries
• Effective verbal and written communication skills
• Ability to work efficiently in a fast‑paced environment
• Excellent technical and data entry skills, including 10‑key touchpad usage
• Proven ability to navigate multiple systems and customer service platforms concurrently

Education:

• High school diploma or equivalent

Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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We use automated processing and artificial intelligence to match candidate skills with job openings. All hiring decisions are reviewed by individuals.