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Air Cargo Office & Customer Support Agent

Job in New York, New York County, New York, 10261, USA
Listing for: Alliance Ground International
Full Time position
Listed on 2026-07-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Salary/Wage Range or Industry Benchmark: 28929 - 31684 USD Yearly USD 28929.00 31684.00 YEAR
Job Description & How to Apply Below
Location: New York

Alliance Ground International (AGI) is hiring Office Agents to help customers during the shipping process by coordinating shipping details, completing compliance documentation, and delivering high quality customer service. This role involves working with TSA, FAA and CBP requirements, as well as handling dangerous goods per IATA rules.

You will process documents, communicate with customers and airport authorities, collect charges, and maintain accurate records in AGI's information system.

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