Senior Escalation Specialist: Swift Customer Issue Resolution
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-20
Listing for:
Citi
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Citi is seeking an Escalation Specialist 5 in Florence, Kentucky, with the role offering hybrid work and a focus on resolving complex customer inquiries. You will provide technical assistance, track data, and escalate issues to the proper sources while collaborating with internal and external customers.
The ideal candidate has 2–4 years of relevant experience, strong problem solving, and business knowledge, with a high school diploma or equivalent.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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