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Customer Service Representative - Empire
Job in
Lake Katrine, Ulster County, New York, 12449, USA
Listed on 2026-07-21
Listing for:
UnitedHealth Group
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
United Health Group - - Responsibilities:
Respond to and resolve on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs;
Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options;
Contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists;
Assist customers in navigating and other United Health Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools
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