Workplace Host

Eager to enhance the workplace experience and create seamless, client-focused environments for professional teams? Join a leading global professional services organization as a Workplace Experience Agent/Host, where you will play a vital role in delivering exceptional support and ensuring a welcoming, efficient workspace. This position offers the opportunity to be at the forefront of client service in a dynamic corporate setting, directly impacting employee and visitor satisfaction.

The Workplace Experience Agent/Host is responsible for delivering frontline support within a fast-paced corporate environment, overseeing client and guest interactions, managing workspace needs, and facilitating smooth daily operations. This role emphasizes strong client engagement, proactive problem-solving, and collaboration across departments to uphold a high standard of service delivery.

• Greet and assist visitors and personnel, providing exceptional, personalized service and maintaining connections with clients and guests
• Manage frontline support requests, including resolving inquiries, coordinating special projects, and addressing client concerns in a professional manner
• Oversee and prepare workstations, collaboration areas, and conference spaces to meet quality and technology standards, verifying functionality and providing first-level tech support
• Track and fulfill service tickets using Service Now, conduct quality assurance checks, and ensure timely resolution of client requests
• Collaborate with cross-functional teams via platforms such as MS Teams to facilitate seamless service delivery and support operational workflows
• Assist with special events, offsite experiences, and process improvements, adhering to globally standardized service level agreements
• Protect sensitive, confidential, and proprietary information according to company policies and regulatory standards

• High school diploma or equivalent
• Minimum of three (3) years of experience in workplace support, front desk, or guest services roles within corporate environments
• Proven ability to manage multiple priorities efficiently and prioritize tasks effectively
• Strong interpersonal skills with the ability to establish authentic connections with clients and visitors
• Knowledge of health and safety standards and regulations to ensure a safe working environment
• Eagerness to learn new skills and adapt to evolving technology platforms and workplace tools
• Comfort navigating various software and systems including Service Now, MS Teams, and other facility management tools
• In-office presence required; this role is based in a major corporate office in New York
• Hours:
  
  2PM-10PM

• Experience working with workplace management systems and smart building technology
• Familiarity with event planning and onsite logistics management
• Prior exposure to global corporate standards and service level agreements

• Facility and workplace support (building operations, workstation setup)
• Workplace technology (AV equipment, conference room tech, Office 365 suite)
• Health & safety compliance standards
• Office protocols and guest reception procedures

This role offers the chance to significantly elevate the client and employee experience in a prestigious global organization, serving as a key ambassador of service quality and operational excellence.

Salary range and benefits details are available upon application. The organization offers competitive compensation, comprehensive health coverage, paid time off, and ongoing professional development opportunities.

Take the next step in your client service and support career—apply now to become a vital part of this dynamic workplace environment.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.