Hybrid Customer Success Lead — Coaching & Escalations
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-22
Listing for:
Antidotehealth
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
Antidote Health seeks a Customer Success Team Lead to provide real-time leadership for Tier 1 specialists across Member Services and Broker Services. You will reinforce policies, support onboarding, coaching, and escalations, and partner with cross-functional teams to ensure a white-glove experience.
The role emphasizes SOP adherence, knowledge management, and performance reporting, with a strong preference for a hybrid schedule requiring two days weekly in New York City.
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