More jobs:
Customer Service
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-24
Listing for:
Sbhonline
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Customer Service Representative
Location: New York, NY
Employment Type: Full-Time
Schedule: Monday through Friday – Standard Business Hours
Salary: Based on Experience
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. The ideal candidate will have experience supporting customers in the apparel or consumer products industry and will serve as a key liaison between customers, sales teams, and internal departments to ensure timely and accurate order processing and fulfillment.
Responsibilities- Process sales orders, order changes, extensions, substitutions, and related transactions
- Follow up on unconfirmed orders and contact customers regarding missing confirmations
- Run daily reports to ensure orders are shipping according to schedule
- Issue, monitor, and track special projects and customer requests
- Provide proof of delivery (POD) information to the credit department
- Review sales orders for allocation, picking, and shipping accuracy
- Track deliveries and follow up on late shipments and styles
- Respond to customer inquiries promptly and professionally
- Review the status of sales orders weekly with sales associates
- Coordinate reworks, including retail price tickets and customer floor-ready requirements, along with product allocations
- Process EDI transactions, including EDI 850 and EDI 860 documents
- Communicate with sales associates, buyers, and assistants regarding extensions, refusals, and shipping updates
- Work closely with Import, Rework, Production, and other internal departments to ensure efficient order fulfillment
- Maintain organized records, reports, sales orders, and related documentation
- Minimum of three years of customer service experience within the apparel, fashion, or consumer products industry
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office, particularly Word and Excel
- Experience processing EDI transactions, including EDI 850 and EDI 860, preferred
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong attention to detail and problem-solving skills
Ability to prioritize tasks and meet deadlines
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