Customer Service Representative​/Dispatcher

Customer Service Technician / Dispatcher

PAC is looking for an organized, efficient Customer Service Representative / Dispatcher with an eye for detail and a high level of accuracy. We need a positive team member who will go above and beyond for our customers and our staff, and who has a perpetually friendly, can‑do attitude to join our growing team.

• Competitive salary starting at $18+/hr
• Exceptional growth potential
• Amazing 401k
• Your birthday is a paid day off!
• Paid wellness days
• Holiday and vacation pay
• Paid training
• Incentive programs
• Profit‑sharing program
• Hours 7:30 am – 5:30 pm

• Answer all incoming calls as the initial point of contact
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service‑related follow‑up calls to check in on past customers and assess their current needs
• Meet daily revenue and sold‑hour goals by prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Manage the whereabouts and needs of every technician in the field
• Record the results of each service call and create report summaries for senior management
• Be professional and establish customer rapport, encouraging repeat business
• Respond to customer requests, resolving issues, and promoting the brand
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
• Update customers throughout the day on the technician’s progress

• Develop a proven track record in customer service
• IT competent; good typist and proficient with phone systems
• Highly organized with exceptional follow‑through abilities
• Strong verbal and written communication
• Ability to build trust, diffuse conflict and hold others accountable
• Personality that blends well with a fast‑paced, goal‑driven environment
• Competitive individual contributor, with a sense of urgency, who also loves to win as a team
• HVAC experience a plus, but not required
• High School Diploma/GED is required

We are an equal‑opportunity employer.