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Strategic Customer Success Leader — Adoption & Growth
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-24
Listing for:
BlackLine Systems Inc (U.S.)
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Black Line Systems Inc (U.S.) is seeking a Manager, Customer Success to define and drive a Customer Success program strategy for onboarded customer segments. You will supervise and mentor the CSM team, coordinate workflows, and ensure high adoption and retention across accounts.
The role requires 5+ years in customer-facing roles within accounting/financial software, and hands-on Black Line experience. Bachelor's in Accounting or related field is required; CPA/CIA preferred.
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