Bilingual; English/Spanish Customer Service Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-29
Listing for:
Common Energy
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support -
Language/Bilingual
Bilingual, Spanish Customer Service
Job Description & How to Apply Below
Location: New York
"We’re looking for a bilingual (English/Spanish) Customer Service Specialist to support phone and email communications for our community solar program.
Responsibilities- Handle inbound customer inquiries (phone + email) in English and Spanish
- Explain the program, billing, and account details clearly
- Resolve issues and escalate when needed
- Complete outbound call campaigns (follow-ups, customer updates)
- Log interactions in CRM (Salesforce or similar)
- Fluent in English and Spanish (spoken and written)
- 2–3+ years of customer service experience (call center preferred)
- Strong communication and problem-solving skills
- Comfortable working independently and meeting deadlines
- Experience with CRM tools and Google Workspace
- Independent role with team support
- Tasks assigned with clear timelines
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