Resident Services Manager Job New York New York USA,Customer Service/HelpDesk

Location: New York

Location

The Bellslip - 1 Bell Slip

Job Description Position Summary

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

Essential Job Functions

First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. (25%)

Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Assists with move in and move out inspections for residents. (10%)

Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with corporate office and Fair Housing policies and procedures. Serves as property liaison between residents and all property personnel, including corporate departments. Assists with legal property issues and prepares legal demands. (10%)

Maintains a working knowledge of company policies, applicable local, state, and federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. (5%)

Manages the monthly social events and ensures that all are managed under the social budget. Acts as the social media ambassador for the property and ensures social posts are managed and posted according to policy. Manages the resident experience, Active Building and Kingsley Survey system responses regularly. Responds to all inquiries within the timeline allotted per policy guidelines. (20%)

Performs administrative functions including answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, scheduling meeting rooms and ensuring deposits are paid and contracts are signed. (5%)

Assists with all resident retention and renewals. Provides and reports weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. (20%)

Assists with overseeing front desk and leasing employees and scheduling, training and maintaining quality of customer service as well as the experience they create. (5%)

Education

This position requires a High school diploma / GED.

Work Experience

1-2 Years:
Customer Service and Resident Retention - Required

Compensation

Commensurate with Experience
$22.97 - 32.16 hourly

Benefits

Full benefits package
Generous paid time off
401(k) with company match
Growth and advancement opportunities
Lucrative referral bonus program
Associate rental discount if you choose to live on-site

Equal Opportunity Employer

Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace.

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