Assistant Service Dispatcher

Location: New York

Sprague is passionate about delivering the diverse products and programs that
 warm, power and move the world. We keep homes warm through Northeastern winters
 and hospitals cool through summer. We help small businesses focus on serving
 their communities, and our renewable fuels keep our country’s infrastructure
 running. From importing wind energy components to deploying leading-edge solar
 technology to help power terminal facilities, we are committed to continually
 evolving to meet our customers’ changing energy needs.

 Our Culture

 We recently surveyed our employees to ask them their favorite part of the job.
 They answered, "The people I work with."

 In addition to great coworkers, you’ll enjoy perks like medical benefits and
 retirement contributions that start on your first day.  Employees start with
 three weeks (15 days) of paid vacation time per year! Sprague also provides
 tuition reimbursement for any employee that would like to further their
 education. Do you like to get involved where you work?  Is giving back important
 to you? It’s important to us, too! Sprague donates back to the communities in
 which we live and work every year and provides opportunities for employees to
 support various charities throughout the year. In addition, Sprague offers paid
 volunteer time to allow employees to support charities which are meaningful to
 them in the communities in which they live. Sprague has a range of committees to
 support varying initiatives (Sustainability, Charitable, Scholarship,
 Innovation, etc.). Sprague is a place that cares about its employees, its
 community, and about creating a place where people want to come to work every
 day.

 Plus, we have some great benefits!

* 401(k) Traditional and Roth plans with employer match of 100% of the first 6%
    of the employee’s contribution
  
* Defined Contribution Plan with an automatic contribution from Sprague
  
* Paid Volunteer Time
  
* Choice of high deductible and PPO Health Plans to fit your individual needs

 We want to hear from you!

 Our Service Dispatch Assistant supports the daily coordination of emergency and
 scheduled service calls, ensuring timely response and clear communication
 between customers, technicians, and management. This role helps prioritize
 urgent no heat or no hot water situations, assigns technicians based on need and
 availability, and maintains accurate service records. Additional
 responsibilities include assisting with customer concerns, monitoring technician
 locations, supporting oil dispatch tasks, and completing general clerical duties
 to keep service operations organized and efficient. The schedule for this role
 will be the following: during the heating season (winter), the hours will be
 2PM-10:30PM, 6 days per week, and 10AM to 5:30PM, 5 days per week during the
 summer.

* Prioritize and schedule emergency service calls, based on urgency (Burner Not
    Operating, No Heat or Hot Water, Schools, Church’s etc.)
  
* Strong communication skills for interacting with Service Technicians and
    Customers.
  
* Record and input service call information into the computer system.
  
* Support the assignment of Service Technicians to service calls only after
    thorough assessment of the nature of call, or the significance/impact of the
    emergency, the expertise of the individual servicemen, and geographical
    considerations.
  
* Support the management of the service dispatch board to ensure timely
    evaluation and prioritization of all emergency no-heat or hot water calls
    based on the level/impact of the emergency.
  
* Provide assistance in giving direction to servicemen on the best course of
    action in situations presenting potential liability issues to the company,
    including puff backs, soot conditions, fires/fire damage, freeze-ups, and
    obvious dangerous situations. Ensure proper reporting to management.
  
* Schedule recommendation work and other service-related appointments, such as
    DAR Inspections, Proposals, Burner and Boiler Cleaning and Overhauls.
  
* Assist in handling customer concerns in a calm and professional manner and
    notifying management of the…