Assistant Service Dispatcher

Service - Bronx
290 Locust Ave
Bronx, NY 10454, USA

Service - Bronx
290 Locust Ave
Bronx, NY 10454, USA

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work? Is giving back important to you?

It's important to us, too!
Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, etc.).

Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

• 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution
• Defined Contribution Plan with an automatic contribution from Sprague
• Choice of high deductible and PPO Health Plans to fit your individual needs

Our Service Dispatch Assistant supports the daily coordination of emergency and scheduled service calls, ensuring timely response and clear communication between customers, technicians, and management. This role helps prioritize urgent no heat or no hot water situations, assigns technicians based on need and availability, and maintains accurate service records. Additional responsibilities include assisting with customer concerns, monitoring technician locations, supporting oil dispatch tasks, and completing general clerical duties to keep service operations organized and efficient.

The schedule for this role will be the following: during the heating season (winter), the hours will be 2PM-10:30PM, 6 days per week, and 10AM to 5:30PM, 5 days per week during the summer.

• Prioritize and schedule emergency service calls, based on urgency (Burner Not Operating, No Heat or Hot Water, Schools, Church's etc.)
• Strong communication skills for interacting with Service Technicians and Customers.
• Record and input service call information into the computer system.
• Support the assignment of Service Technicians to service calls only after thorough assessment of the nature of call, or the significance/impact of the emergency, the expertise of the individual servicemen, and geographical considerations.
• Support the management of the service dispatch board to ensure timely evaluation and prioritization of all emergency no-heat or hot water calls based on the level/impact of the emergency.
• Provide assistance in giving direction to servicemen on the best course of action in situations presenting potential liability issues to the company, including puff backs, soot conditions, fires/fire damage, freeze-ups, and obvious dangerous situations. Ensure proper reporting to management.
• Schedule recommendation work and other service-related appointments, such as DAR Inspections, Proposals, Burner and Boiler Cleaning and Overhauls.
• Assist in handling customer concerns in a calm and professional manner and notifying management of the situation.
• Communicate unusual situations related to technical and/or…