First CSM: Onboarding, Retention & Growth
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-02
Listing for:
Pangram Labs
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Pangram Labs is seeking a dedicated Customer Success Manager in New York City to own onboarding, account management, and post-sale success playbooks across our product lines. You'll work with the executive team and AEs to drive retention, expansion, and strong long-term customer relationships.
You will establish onboarding processes, monitor customer health, deliver tailored reports, and advocate for customers inside the company.
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