Coordinator, Client Experience - The Landmark

Summary

The Client Experience Coordinator at The Landmark supports Tiffany & Co.’s top client and appointment business for domestic and global visitors to New York City. This role delivers highly personalized, one-to-one luxury experiences, manages appointment logistics and private spaces, and upholds the brand’s heritage and service standards. The Coordinator leverages hospitality relationships and NYC market knowledge to create bespoke client moments.

• Provide exceptional, highly personalized client service for VIC and EXCO clients and visitors.
• Manage appointments and communications through the Booxi booking platform and email inbox.
• Create customized client discovery and detailed itineraries for each appointment.
• Coordinate reservations, transportation, and special arrangements with NYC partners.
• Build and maintain relationships with luxury hotels, restaurants, and hospitality organizations.
• Manage scheduling and operations of multiple private spaces within The Landmark.
• Collect and analyze customer trends and share insights with the Commercial and Client Experience leadership.
• Act as liaison between sales managers, client advisors, and other departments to fulfill client needs and host events.
• Resolve escalated client concerns promptly to ensure satisfactory outcomes and maintain brand standards.

• At least 2 years of luxury hospitality experience.
• Proven networking and existing relationships with luxury hotels and restaurants in New York City.
• Event, catering, and concierge experience with expertise in travel and transportation arrangements.
• Strong administrative skills and proficiency in Excel, PowerPoint, and Word.
• Exceptional verbal and written communication and meticulous attention to detail.
• Ability to create memorable bespoke experiences and work independently with a sense of urgency.
• Multi-lingual profiles preferred and proven experience working with VIC clients.