E-commerce & Customer Experience Specialist (New York

E-commerce & Customer Experience Specialist (New York)

We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in New York. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design.

As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best‑in‑class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes.

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.
• Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
• Manage returns, process refunds, and support logistical needs across the shopping journey.
• Oversee day‑to‑day e‑commerce operations, including order management, inventory updates, and email list maintenance.
• Assist with customer satisfaction follow‑ups, process improvements, and a variety of e‑commerce related projects.

• Degree in Interior Design or a related field.
• Professional experience in interior design and customer advisory roles.
• Native‑level fluency in English with excellent written communication skills.
• Previous experience working in customer service, e‑commerce, or client‑facing roles.
• Highly organized and detail‑oriented, with a natural ability to juggle multiple tasks at once.
• Proactive, adaptable, and energized by working in a fast‑paced, start‑up environment.
• Zendesk experience is a plus.
• Fluent in French is a plus.

We are a fun and driven team with high ambitions. We have an entrepreneurial and open‑minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up. At Nordic Knots we stand for a diverse and inclusive workforce.

We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.