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Customer Growth Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Account Manager, CRM Systems & Management
Job Description & How to Apply Below
- Build and scale customer communities across Nitra's healthcare customer base through specialty‑specific (Dermatology, Ophthalmology, Dental, etc.) and role‑specific communities for physicians, office managers, and practice administrators.
- Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events that strengthen relationships with Nitra customers.
- Develop customer growth initiatives that increase adoption and cross‑product usage across Nitra's fintech, marketplace, and AI software offerings.
- Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs.
- Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding initiatives.
- Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights.
- Build and manage Customer Advisory Boards and Physician Councils to strengthen relationships, gather product feedback, and influence future product strategy.
- Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales to deliver exceptional customer experiences across the full customer lifecycle.
- Measure customer engagement and optimize programs based on data, continuously improving participation, advocacy, product adoption, and expansion.
- Analyze customer behavior and develop scalable engagement strategies that increase retention, referrals, customer satisfaction, and revenue growth.
- 5+ years of experience in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar customer-facing roles.
- Experience building customer communities, advocacy programs, or engagement initiatives from the ground up.
- Strong understanding of customer lifecycle marketing, customer engagement, retention, and expansion strategies.
- Exceptional communication, relationship‑building, and executive presence with the ability to influence customers and internal stakeholders without direct authority.
- Excellent project management and cross‑functional collaboration skills with the ability to execute multiple initiatives simultaneously.
- Strong analytical mindset with experience measuring customer engagement and business outcomes.
- Comfortable operating in ambiguity and moving quickly from idea to execution.
- Experience supporting SMB and mid‑market customers.
- Experience in healthcare, fintech, SaaS, marketplaces, or vertical software is a strong plus.
- Experience working in VC‑backed Series B‑D technology companies is strongly preferred.
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