Customer Care Specialist

Customer Service Contract Division

• Maintain customer open orders and enter new orders in company’s ERP system:
• Establish new customers and new shipping instructions
• Run backorder reports for clients and sales team.
• Review and process new POs
• Verify order and account information, pricing and product selection.
• Oversee the credit approval process; receipt and recording of deposits and payments.
• Understand client requirements to process orders proficiently.
• Follow up on existing POs, advising customers of delivery information
• Assist with complaints, orders, errors, account questions, billing, cancelations, and other queries.
• Answer product and service questions via phone or email; suggest information about other products and services.
• Troubleshoot customer issues and recommend corrective actions.
• Liaise with sales and management on key orders and projects

• Basic knowledge of hospitality industry and hospitality textiles preferred
• Basic problem solving
• Minimum 3-5 years’ work experience
• Good oral and written communication skills
• Strong multi-tasker
• Able to handle volume of inquiries

• Microsoft Office (Word, Excel, Outlook)
• Documentation Skills
• Basic Computer Skills
• Strong Listening and Writing Skills
• Phone Skills
• Multi-tasking
• Information Analysis
• Strong Organizational Skills
• Problem Solving