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Bilingual Field Service Agent - Spanish
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-04
Listing for:
Healthfirst, Inc.
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Healthfirst, Inc. is seeking a Field Service Agent to act as an in-person liaison with members and providers.
The role handles inquiries, de-escalates issues, educates clients, and supports member retention in a multi-channel contact center, including face-to-face interactions. Responsibilities include delivering high-quality service, managing in-person encounters, and collaborating with cross-functional teams to ensure standards and HIPAA compliance are maintained.
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