Head of US Consumer Cards Customer Service & Transformation
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-04
Listing for:
Citigroup Inc.
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
The Head of USCC Customer Service at Citigroup Inc. will lead the vision, strategy, and transformation of customer service across Citi's US Consumer Cards.
The role oversees multi-site servicing operations and channels, leveraging AI and analytics to deliver exceptional experiences while driving productivity and cost efficiency. Reporting to the Head of USCC Operations, this executive partners with Product, Workforce Management, Analytics, Technology, and Finance to shape the service roadmap,
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