Customer Service Representative
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-04
Listing for:
ProKatchers LLC
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service
Job Description & How to Apply Below
Job Title:
Customer Service Representative
Location:
New York, NY 10004
Duration: 02+ months
Job Description:
- Handle high-volume inbound and outbound calls from members regarding benefits, claims, billing, and coverage.
- Helped members access healthcare services, referrals, and community resources.
- Investigated and resolved member complaints regarding benefits, coverage, and healthcare services.
- Educate members on healthcare plans, policies, and available services.
- Provided end-to-end customer support to improve member satisfaction and healthcare outcomes.
- Supported healthcare enrollment, renewal, and retention initiatives to ensure uninterrupted coverage.
- Document all interactions accurately in EMR systems while maintaining HIPAA compliance.
- Bilingual required
- English & Spanish, but also interested in English & Chinese, Russian, Bengali, Hindi, Korean .
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