Customer Communications Associate
Listed on 2026-09-12
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Customer Success Management
Location: Queens, NY
Employment Type: Full-Time
About The Role We're hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.
As a Customer Communications Associate, you'll serve as a key point of contact - responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you're friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.
What You'll Do- Respond to customer inquiries via phone, email, and in-person communication
- Provide clear, accurate information about products, services, schedules, and policies
- Assist with resolving customer concerns or escalating issues when appropriate
- Maintain a professional, helpful, and positive tone in all interactions
- Coordinate communication between customers and internal teams to ensure timely follow-ups
- Track and document customer interactions, requests, and feedback
- Support appointment scheduling, confirmations, and customer reminders
- Assist with creating simple customer-facing updates, notices, or FAQs
- Help maintain organized contact lists, communication logs, and records
- Strong verbal and written communication skills
- Friendly, professional, and customer-focused demeanor
- Ability to stay calm and organized during busy periods
- Strong attention to detail and time management skills
- Basic computer and data-entry skills
- Experience in customer service, administrative support, communications, or retail is a plus - but not required
- Reliable, punctual, and comfortable working in a fast-paced environment
- Competitive compensation with bonus potential
- Paid training and clear communication procedures
- Opportunities to grow into communications, customer experience, or operations roles
- Supportive, collaborative team culture
Clear communication is at the heart of great customer experiences. In this role, you'll help customers feel informed, supported, and valued - while building transferable skills that support long-term career growth.
Skills:
customer,retail,live events,activations,live,sales,communication,engage,events
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).