More jobs:
Customer Service Representative I
Job in
Lancaster, Erie County, New York, 14086, USA
Listed on 2026-08-05
Listing for:
LanceSoft
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Customer Service Representative I
Location:
Lancaster, NY, 14086
Shift: 8:00AM – 4:30PM (Mon-Fri)
Duration: 6+ Months [Extension based on performance]
Pay Rate: $25-29/hr on w2
Job Description- Order Management: Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
- Customer Communication: Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.
- RMA & Warranty Coordination: Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.
- Issue Resolution: Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.
- Preferably an Associates degree in Business Administration or management
- Excellent written and verbal communication skills—professional, concise, and customer focused.
- Strong problem solving skills and comfort working with cross functional teams.
- Ability to manage multiple priorities in a fast paced environment.
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