Dispatcher, Customer Service​/HelpDesk

Dispatcher

East Syracuse, NY

Full Time | Monday through Friday | 8:00 a.m. to 4:30 p.m. | $23.00 to $26.00 per hour | Comprehensive Benefits Package

Join a Company Where Your Work Makes a Difference

Since 1954, Thompson & Johnson Equipment has built its reputation by investing in its employees, supporting its customers, and Delivering Our Promise every day.

As a family-owned company, we believe our employees are our greatest asset. We are committed to providing a workplace where people are respected, supported, encouraged to grow, and given opportunities to build rewarding careers.

If you're organized, enjoy helping people, and thrive in a fast-paced environment, we'd love to hear from you.

The Dispatcher is the communication hub of our Service Department. In this role, you'll coordinate service technicians, communicate with customers, manage work orders, and help keep our service operations running efficiently.

Working closely with customers, technicians, and Service Managers, you'll play an important role in delivering exceptional customer service while helping maximize technician productivity and ensuring work is completed accurately and efficiently.

• Receive customer service requests and prioritize service calls.
• Schedule and dispatch technicians based on customer needs, technician availability, and service priorities.
• Maintain communication with technicians throughout the day to ensure efficient scheduling and timely customer response.
• Communicate professionally with customers regarding service appointments, technician arrival times, and job status.
• Open, update, and process work orders while maintaining accurate service documentation.
• Support Preventive Maintenance scheduling and follow up activities.
• Work closely with the Service Manager and other departments to maximize technician productivity and customer satisfaction.
• Provide exceptional customer service while supporting the daily operations of the Service Department.

We're looking for someone who has:

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• The ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• A positive attitude and willingness to learn.
• Dependable attendance and a strong work ethic.
• Previous dispatching, customer service, service coordination, or administrative experience.

At Thompson & Johnson, we're looking for more than experience. We're looking for people who share our commitment to outstanding customer service and supporting one another.

Successful employees:

• Bring a positive attitude to work each day.
• Demonstrate dependability, accountability, and professionalism.
• Adapt to changing priorities while maintaining a customer first mindset.
• Communicate professionally and respectfully with customers and coworkers.
• Take pride in supporting the success of the entire organization.
• Continue learning and looking for ways to improve.
• Help us Deliver Our Promise every day.

We believe in investing in our employees by offering a competitive compensation and benefits package, including:

• Low-cost Medical, dental, and vision insurance
• 401(k) with 50% Company match up to first 5%
• Paid Time Off and paid holidays
• Company paid life insurance
• Wellness reimbursement program
• Employee referral program
• Opportunities for training, professional development, and career advancement
• A supportive, family-oriented work environment where employees are valued and respected

Build Your Career with Thompson & Johnson

At Thompson & Johnson, every employee plays an important role in our success. We believe great people build great relationships, and we're committed to creating an environment where employees can grow, contribute, and take pride in the work they do.

If you're looking for more than just a job and want to build a career with a company that values integrity, teamwork, continuous learning, and exceptional customer service, we encourage you to apply.

We'd love the opportunity to meet you and show you what makes Thompson & Johnson a great place to build your career.

Equal Employment Opportunity

Thompson & Johnson Equipment Co., Inc. is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all employees are treated with dignity and respect and where employment decisions are based on qualifications, merit, and business needs.