Banker I - Ilion

Banker I

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Ilion Office team.

This opportunity may be perfect for you if you have experience in:

• Excellent Customer Service
• Transaction Accuracy & Cash Handling
• Digital Proficiency
• Problem Solving

About this position:

As a Banker I in our Ilion office, you will be responsible for core customer service interactions including processing customer transactions accurately and in a timely manner, responding positively to inquiries, safeguarding customer information, and detecting and preventing fraud. This client-facing role is key to creating an outstanding customer experience by developing quality relationships through caring conversations, identifying customer needs, and recommending products and services as appropriate.

Essential Job Functions:

• Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault
• Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
• Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
• Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier's checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures
• Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual control as assigned
• Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
• Identifies opportunities to provide additional products or services to generate client referrals; refers customers to partners when additional expertise is required
• Promotes and demonstrates self-service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience
• Maintains an organized work area and performs administrative tasks such as filing, scanning checks, and organizing transaction receipts
• Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/

Certifications:

• High School Diploma or GED required
• 2 years of experience in customer service, cash handling, or retail sales preferred

Skills/Knowledge:

• Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus
• Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
• Strong attention to detail and problem-solving skills with the ability to follow procedures
• Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
• Sound judgment, discretion, and a high level of integrity when handling confidential information
• Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software

Physical Demands and Work Environment:

• Ability to remain in a stationary position, often standing, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds
• Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.
• Ability to participate in rotational Saturday schedule to provide branch support
• Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and…