Appointment Setter

Appointment Setter

Manhattan School of Computer Technology Brooklyn, New York, United States

Appointment Setter

Department:
Admissions

Reports To:

Admissions Director

Location:

Manhattan School of Computer Technology (MSCT) – Brooklyn, NY

Employment Type:

Full-Time

The Appointment Setter is responsible for making outbound and inbound calls to prospective students, qualifying leads, and scheduling appointments with Admissions Representatives. This position is the first point of contact for many prospective students and plays a critical role in generating interviews and supporting enrollment goals.

The ideal candidate is energetic, customer-focused, and comfortable working in a fast-paced environment while meeting daily activity and appointment goals.

• Contact prospective students through phone, text, email, and CRM.
• Respond to inquiries promptly following Speed-to-Lead standards.
• Qualify prospective students based on program interest, availability, and eligibility.
• Maintain consistent follow-up with assigned leads.
• Update all lead activity in Lead Squared (LSQ) or the assigned CRM.

• Schedule appointments for Admissions Representatives.
• Confirm appointment date, time, and location.
• Send appointment reminders via phone, text, or email.
• Reschedule missed appointments when appropriate.
• Maintain a high appointment show rate.

• Provide accurate information about MSCT programs.
• Answer general admissions questions.
• Build rapport with prospective students.
• Deliver excellent customer service throughout the admissions process.

• Record all conversations and follow-up activities.
• Update lead status accurately.
• Ensure all required notes are entered after every interaction.
• Maintain data integrity within the CRM.

• Work closely with Admissions Representatives.
• Communicate lead quality and appointment updates.
• Participate in daily team meetings and training.
• Support departmental enrollment initiatives.

• High school diploma or equivalent.
• Customer service, call center, or sales experience preferred.
• Excellent verbal communication skills.
• Strong organizational and time management skills.
• Comfortable using CRM systems and Microsoft Office.
• Ability to multitask in a fast-paced environment.

• Admissions or higher education experience.
• Lead Squared or CRM experience.
• Bilingual (English/Spanish, Russian, Arabic, Mandarin, or other languages) preferred.

• Excellent communication skills
• Positive attitude
• Relationship building
• Active listening
• Time management
• Attention to detail
• Problem-solving
• Goal-oriented mindset
• Professionalism

• Daily outbound call volume
• Speed-to-Lead response time
• Number of qualified conversations
• Appointments scheduled
• Appointment show rate
• Lead response rate
• CRM documentation accuracy
• Daily follow-up completion
• Conversion from lead to interview

• Office-based position.
• Standard business hours with occasional evening or weekend availability based on recruitment events.
• Frequent phone, computer, and CRM use.

A successful Appointment Setter consistently creates meaningful conversations with prospective students, responds quickly to new inquiries, schedules qualified appointments, maintains accurate CRM records, and contributes to achieving the Admissions Department's enrollment goals while representing Manhattan School of Computer Technology with professionalism and enthusiasm.

$19.23 - $21

Hourly Wage