Inside Sales

Customer Service Specialist – eCommerce

EIS is growing its presence on the Internet. The company has redesigned its website to become a self‑service hub, but most of our customers still don’t know about the new site. We need digitally savvy, customer‑focused professionals who can help customers learn about the new site.

• Respond to and manage customer‑related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, sourcing products and pricing, and maintaining scheduled orders.
• Ensure the EIS Website reflects accurate, up‑to‑date content.
• Migrate existing customers, transferring phone orders to e‑Commerce.
• Assist customers with e‑Commerce inquiries – placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.
• Provide feedback to management and production regarding customer needs and concerns.
• Perform live‑chat assistance for customers while using the website.

This position requires a hybrid schedule: three days in the office during assigned work hours.

Supervisory Responsibilities:

this role does not have direct supervisory responsibilities.

• High School Diploma or GED.
• Two years of proven support and data entry experience.
• Associate Degree in a related discipline desirable and may substitute for required experience.
• Knowledge of accurate data entry, office equipment, and use of a CRM system.
• Effective verbal and written communication skills.
• Comfortable learning new equipment, applications, and processing in a fast‑paced environment.
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management, and peers.
• Ability to multi‑task effectively.
• Excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.
• Strong reasoning and critical thinking skills.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EIS Legacy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.